Refund & Returns Policy
Thirty days on sealed, unopened products. Damaged or wrong items replaced immediately. Here is the full policy, including what we cannot accept and why.
30-day returns on sealed products
You may return any unopened, factory-sealed product within 30 days of delivery for a refund of the product price. Contact us first at [email protected] with your order number so we can issue a return reference – parcels without a return reference cannot be matched to an order and may be refused.
What can and cannot be returned
| Item | Returnable? | Condition |
|---|---|---|
| Sealed, unopened tablets, shots, powders | Yes | Within 30 days, original sealed packaging |
| Opened or partially used products | No | Cannot be resold or verified – no exceptions |
| Products with a broken or missing safety seal | No | Safety and regulatory requirement |
| Damaged or leaking on arrival | Yes | Photo required; replaced or refunded in full |
| Wrong item shipped | Yes | We cover return shipping and send the correct item |
| Accessories (scales) | Yes | Unused, within 30 days, original packaging |
Damaged, leaking or incorrect orders
Report the problem within 48 hours of delivery and include:
- Your order number
- Your email address used at checkout
- Clear photographs of the packaging and the damage
We will ship a replacement or issue a full refund including shipping. You will not be asked to return a leaking or damaged consumable product – for safety and hygiene reasons, discard it.
How refunds are issued
Refunds are returned via the same method you paid. Because we accept Cash App, Zelle and Chime, refunds are sent back to the same account. Approved refunds are processed within 3 business days of us receiving and inspecting a returned item, or immediately for damaged or incorrect orders.
Return shipping costs
- Change of mind: you pay return shipping, and we recommend a tracked service.
- Damaged or wrong item: we cover it, and we will send a prepaid label where possible.
- Order cancelled before dispatch: no return needed, full refund.
Orders that cannot be refunded
- Orders refused at delivery with no prior contact.
- Parcels seized by customs in jurisdictions where these products are restricted – check our legality guide before ordering internationally.
- Orders where we reasonably believe the buyer is under 21, in which case we cancel and refund rather than ship.
- Products returned without a return reference.
- Opened or partially consumed products.
Chargebacks and disputes
Please email us before filing a dispute with your bank or payment provider. Almost every issue is resolved in one reply, and a dispute costs both sides time and money. See our chargeback policy. If you genuinely cannot resolve an issue with us directly, you retain the right to use your provider’s dispute process.
Start a return
Email [email protected] with your order number and what you would like to return. We reply within one business day with a return reference and instructions.