The same-day dispatch cutoff

Our cutoff is 3:00 PM Eastern Time on business days. Orders placed and paid before 3PM ET ship that same day. Orders placed after 3PM ET ship the next shipping morning. Miss it by a minute and it goes the next day – we will not pretend otherwise.

We never ship on Sunday. Saturday shipping happens occasionally but is never guaranteed. Orders placed Friday after 3PM ET, on Saturday, or on Sunday will show as shipping the following Monday.

Shipping rates

Rates are calculated at checkout based on your delivery address. There are no handling fees and no fuel surcharges.

Processing time

“Processing time” is where most stores hide their real speed. Ours is simple: if payment is verified before 3PM ET on a business day, the order is picked, packed and handed to the carrier that afternoon. Because we use a manual payment verification step (Cash App, Zelle or Chime), payment confirmation is what starts the clock – so send payment promptly and reply to your confirmation email with your payment name and order number.

Order tracking

You will receive a tracking number by email when your order is dispatched. Tracking can take a few hours to become active in the carrier’s system – that is the carrier, not us. If tracking has not updated within 48 hours of dispatch, email [email protected] with your order number and we will chase it for you.

Delivery expectations

• Transit times are estimates, not guarantees. They are quoted by the carrier and we cannot control weather, holidays or carrier delays.
• We are not responsible for delays once a parcel is in the carrier’s network, but we will always help you chase it.
• Wrong address? Contact us immediately. If the order has not shipped we can correct it. Once dispatched, address changes are not usually possible.
• Lost or marked delivered? File a claim with the carrier and email us the claim number. We will help, but the carrier’s investigation determines the outcome.
• Signature required? Not by default. If you need a signature, email us before ordering.

Age verification on delivery

All orders are 21+. Carriers may require an adult signature on delivery, and we reserve the right to request age verification before dispatch. Any order we believe is intended for a minor will be cancelled and refunded in full, with no exceptions.

Restricted destinations

We do not ship to states, territories or countries where 7-hydroxymitragynine, mitragynine or kratom products are prohibited or restricted. See our legality guide and check your own jurisdiction before ordering. If we cannot legally ship to your address, we will cancel and refund the order and tell you why.

Customs and import duties (Canada and international)

International orders may be subject to import duties, taxes and customs inspection. These are the buyer’s responsibility and are not included in our shipping charges. Customs authorities may delay, inspect, hold or seize a shipment, and we cannot be responsible for their decisions. If you are ordering from outside the United States, please confirm the current legal position in your country before ordering – see Is 7OH Legal?

Packaging

All products ship in sealed, light-blocking, moisture-resistant packaging, inside plain outer packaging. The outside of your parcel does not describe the contents. Powders ship double-sealed to prevent leakage in transit.

Questions

Email [email protected] with your order number and we will answer, usually the same business day. See also our Refund & Returns Policy.